Delivery Information

Before finalizing your order, please take a moment to review the provided information and include any specific delivery instructions for the driver in the Comments section at checkout, such as access codes for driveways or gated areas. We will keep you informed about the delivery schedule throughout the process.

Delivery Days & Times

Our delivery services are available daily from 6 AM to 8 PM. It is important to ensure that someone is present at your address during these hours on the scheduled delivery date, as we cannot control the specific timing of deliveries. While couriers may provide an estimated arrival time, we do not guarantee exact time slots. If the proposed delivery date does not work for you, please reply to this email on the same day with an alternative date, and we will do our best to accommodate your request. However, if we are unable to do so, the delivery will occur on the next available date. You will receive notification of the delivery date at least one day in advance, though this is not always guaranteed, and sometimes you may be informed the evening before. Please keep this in mind when placing your order, as we cannot assure a specific future delivery date due to potential changes in our routes based on delivery volumes across various regions of the UK.

Additionally, please be aware that delivery times to specific postcodes, including those in Scotland, may exceed the estimates provided on the product page. For further assistance, feel free to contact us via email or through our online chat feature.

Delivery to the following postcodes can take from 2 to 20 working days and may incur a delivery surcharge based on the total order weight calculated on the Checkout page:

Delivery Service

Delivery services will only bring items to the communal entrance of the property, which for residents in flats or apartments means the shared entrance on the ground floor, unless additional services have been arranged. If there are any obstacles on your driveway or front porch, deliveries will be made at the entrance to those areas. Any further handling of the items is at your own risk and at the discretion of the couriers. It is essential to ensure that the delivery path is clear of obstructions, and we recommend being present to receive your delivery. Please note that delivery personnel will not carry any product information or paperwork; for details, refer to your Order Confirmation email or your Order History on our website. Any product-related inquiries should be directed to us, the sender, as the delivery staff can only assist with the delivery itself. If you are not available on the delivery day, your order may be left with a neighbor or in a secure location on your property. If this is not acceptable, please notify us via email before placing your order. If your order has already been dispatched, you must inform us and the delivery service of this change. For any issues, please contact us at: sales@divanbedking.co.uk

It is important to retain your old beds or mattresses until you have received your new replacements and confirmed your satisfaction with them. Delivery issues can occasionally occur, and we want to ensure that you are not left without a bed during this transition.

Express Delivery Service

Some products are eligible for Express Delivery Services for an additional charge, please contact us via email at sales@divanbedking.co.uk before placing an order.

Failed/Missed Deliveries

If your order does not arrive on the expected delivery date, please contact us at sales@divanbedking.co.uk promptly so we can look into the issue. We recommend notifying us within 24 hours of a missed delivery, as we are unable to assist you without this information. It is important that you do not reach out to the delivery service directly; we need to communicate with them regarding redelivery or any necessary adjustments. Additionally, be aware that there may be charges associated with failed or missed deliveries.

Split Delivery

Please note that your order may occasionally be subject to a "Split Delivery," where it is divided into multiple shipments. This typically occurs when the delivery vehicle cannot accommodate the entire order, leading to a subsequent delivery on the next available date. Such instances are more frequent during busy periods like Black Friday, Christmas, New Year, and Bank Holidays, but can also arise during other times of increased demand. Split deliveries may happen without prior notice and may not correspond with previously provided delivery dates. While we cannot assure specific delivery times, some couriers may send a text message to your mobile with a three-hour delivery window, where applicable. This service is limited to certain products and delivery areas.

Before placing your order, we encourage you to review this section as it forms part of our Terms of Service. If your order requires a Split Delivery and you decide to cancel, please be aware that you will be responsible for any Return Delivery Charges incurred. For further information, refer to our Returns Policy.

While we can request delivery on specific days based on availability after your order is placed, we cannot guarantee a specific delivery time. Therefore, it is essential that you are available to receive your order. If you anticipate that a Split Delivery may pose any issues, please reach out to us at sales@divanbedking.co.uk prior to placing your order.

Delivery Surcharges

*Certain postcodes may incur a delivery charge. However, these will be automatically applied to your total amount at the checkout page upon calculation of the total order weight and delivery locations. If no charges are applied at checkout, your delivery is free. Please be aware that some mattresses may be required to be rolled/vacuum packed only to certain locations across the UK. However, we may choose a more appropriate courier for your delivery if possible to minimise damages and this may mean your order no longers is required to be delivered rolled/vacuum packed or in a box. If you are unsure about your location, please contact us vie email at sales@divanbedking.co.uk before placing an order.

Service Update:

XDP Delivery Services Issue

We have been notified by XDP that they are experiencing some issues with their handheld scanners. This has resulted in items not being scanned into XDP possession and has resulted in delayed deliveries and in some cases lost in transit items or orders. We are working with XDP to resolve this issue, however please be aware of this before placing orders, requested exchanges, replacements or collections/returns. If you have any further questions, please send us an email to sales@divanbedking.co.uk.

Invoicing and Labelling Issue

We are aware of a small number of orders which have been sent under an incorrect name and/or delivery label (and in some cases an incorrect invoice) as we have experienced a customer name database issue when printing & arranging deliveries. However, please note this has only affected the customer name and has not affected the order, products, specifications or delivery address as this issue has occurred after the goods have been made ready for delivery. If you are unsure about whether your delivery is yours, please just confirm the delivery address is correct and ignore the name on the delivery until we resolve this issue. Apologies for any inconvenience caused by this issue. If you have any further questions, please send us an email to sales@divanbedking.co.uk.

Delivery to Northern Ireland

Unfortunately, we do not currently offer delivery to Northern Ireland. However, we can deliver to a UK address, from which you can arrange your own courier services. Please email sales@divanbedking.co.uk if you require more information.

Delivery to Off Shore Locations

Unfortunately, we do not currently offer delivery to any off-shore locations. However, we can deliver to a UK address, from which you can arrange your own courier services. Please email sales@divanbedking.co.uk if you require more information.

International Buyer?

If you require delivery to a country outside of the UK, this must be arranged & paid for by yourselves. If you are confident in arranging your own delivery method then contact us for product weight, size and other collection details. To enquire please e-mail sales@divanbedking.co.uk with all the relevant details.

Returns, Exchanges and Refunds

Please note that for a return to be accepted or a refund to be given; all items must be returned within 14 days of delivery with prior notice in writing to sales@divanbedking.co.uk

For more information see our Terms and Conditions