Is this policy for you?

You must be at least 18 years old and resident in the United Kingdom to be eligible. Your product must:

• be less than 1 day old and in good working order when this policy starts;
• have been bought from DivanBedKing.co.uk; and
• have a purchase price of up to £150 or more for eligible items*

Eligible Items:

• Divan Beds (not including Ottoman or Winged Divan Beds)
• Mattresses
• Handmade Bed Frames
• Leather Bed Frames
• Wooden Bed Frames
• Metal Beds
• Kids Beds

Non-Eligible Items:

• Ottoman Divan Beds
• Winged Divan Beds

What this policy covers:

Breakdown:
You can only start this policy when placing your order or before your order has been delivered. Your cover starts from the date you made your first payment under this policy & is covered to the original delivery address. If you change your delivery address, you need to let us know so we can verify if this policy still covers you. Please email us to: sales@divanbedking.co.uk for further details. You can make up to 1 claim every month. There is an Excess Fee of £20 to be paid on each claim made. 
If your product suffers a mechanical or electrical breakdown after the end of the manufacturer’s parts and labour guarantee period, we will either arrange a replacement part or offer a full replacement product. You cannot redeem this policy for vouchers or money.
All components that require replacement must be repackaged by yourselves and sent back to us to be eligible for a replacement. We will arrange the collection and will assist in providing packaging if required. You do not need to keep a hold of the original packaging for your order. You may utilize the packaging from the new replacements that you receive if required.

Accidental damage:

If your product suffers accidental damage (including water damage) at anytime (i.e. physical damage as a result of a sudden cause that means that the product is no longer in good working order or is damaged), we will either arrange replacement part or offer a full replacement product. You cannot redeem this policy for vouchers or money. All components that require replacement must be repackaged and sent back to us. You may utilize the packaging from the new replacements that you receive.

Territorial limits:
Your product is covered only within the UK; you will need to return to the United Kingdom using your own method to make the claim.

Changes we need to know about:

You must tell us immediately, if (i) you change your address and contact details; or (ii) you cease to have the product which is covered by your policy.
As your circumstances may change over time it is important that you review the policy terms and conditions regularly to check that you remain eligible and the cover meets your needs.

How to make a claim
To make a claim please contact us with relevant images of the issues to sales@divanbedking.co.uk and include any order details, including your delivery address and/or order number as well as your policy number (if applicable).

Replacements:

1. For accepted claims, we will arrange to replace your product with a new product of the same or similar make and technical specification, subject to these terms and conditions. The replacement product may be a different model, may be made by a different manufacturer and may not include the identical features, functions and data capability as the original product.

2. If your product needs to be replaced but we cannot reasonably arrange a replacement, we will provide you with alternative products of the same or higher specifications. 

3. All components that require replacement must be repackaged and sent back to us. You may utilize the packaging from the new replacements that you receive. The replacement will be delivered first, and the old parts will be collected afterward once packaged for return.

Exclusions:

The following are excluded from the policy, and we will not pay for claims which relate to or arise from:

Third party issues

• Damage during delivery, installation or transportation of the product by a third party who is not authorised by us.
• Any breakdown during any manufacturer’s, supplier’s or repairer’s guarantee or warranty on a product.
• Replacement or recall of the product (or any part) by a supplier or the manufacturer without our consent.

Unauthorised work or maintenance

• Routine servicing, inspection, maintenance, repair, cleaning, alteration, adjustments, restoration and re-gassing.
• Your failure to follow the manufacturer’s instructions, including with respect to maintenance, use and installation.

Modifications

• Modification or work on a product to comply with legislation or make it safely accessible.

Your right to cancel:

You can cancel this policy after the contractual period listed by sending us an email to: sales@divanbedking.co.uk. Once you cancel, you are covered for the remainder of the current payment cycle (every 30 days). After this cycle ends, you will not be charged again and this policy will also end. You cannot start this policy again.